Skip to content

Plan Your Visit


Not familiar with Arts Commons? We've collected the most frequently asked questions in order to make your visit as enjoyable and stress-free as possible.

Lost something?

Contact our Security Team at Please include a detailed description of the item, and the date and location of where it was misplaced.

During the Show

Can I use cash to buy refreshments during the show?

We have transitioned all venues, excluding the Max Bell Theatre, to cashless transactions only in our continued efforts to improve your experience and increase speed of service. Each venue in Arts Commons is equipped with a bar that serves alcoholic and non-alcoholic drinks, coffee, and snacks. Drinks are permitted in all Arts Commons venues. 

Can you please ask other audience members to stop talking if they're disruptive?

Our ushers do their best to provide a positive and comfortable experience for all our patrons. However, we are not always able to control the behaviour of others. If you do have an issue with where you are seated, please see one of our ushers and they will do their best to accommodate your needs.


Can I use a ticket saved on my mobile to enter a performance? What are my options?

Arts Commons offers three options for obtaining and using your ticket to enter a performance with both digital and physical ticket options.

The first option is to present your digital ticket at the performance. All tickets purchased through can be accessed at anytime through your Arts Commons account. These tickets are optimized for scanning from your mobile device and do not need to be printed.
Please note: Turning up the screen brightness on your mobile device is best for ticket scanning.

The second is to have them mailed to you. Single tickets purchases with mail delivery selected are sent out weekly. Delivery estimate is 7-14 business days. Subscription tickets are scheduled for mail delivery early fall each year, prior to the first performance of each series.

The third option is to pick up your tickets at Will Call on the night of the show. Note that there are often lineups, so we encourage you to arrive at least 30 minutes ahead of the performance.

I purchased tickets to an upcoming show and the charge went through on my credit card, but I cannot find my confirmation email. What can I do?

If you cannot find your ticket in your inbox, please check your junk or spam folder and add Arts Commons to your allowed senders list.

The Arts Commons ticketing services team is always happy to help! Please contact our box office at 403-294-9494 for assistance.

Do you have student or senior rates?

At Arts Commons, we are proud to be able to bring emerging and world-renowned artists, from around the globe, to our stages for the enjoyment of our community, and do everything we can to make these valuable arts experiences financially accessible. Thanks to the generosity of Arts Commons Presents donors, sponsors, and granting partners, we are able to cover a substantial amount of the cost, significantly reducing the ticket price for you. While there is no standing student or senior discount, every resident company in the Arts Commons building and every client who rents our space has their own marketing and sales strategy, with a variety of offers and opportunities to attend a performance, including senior and student rates. To keep up to date and not miss out, please sign up for our e-newsletter and/or follow us on social media (Facebook, Instagram, YouTube)

Why are the fees sometimes included in the price and sometimes not?

Every organization that books an event in our spaces has the choice to include fees in the ticket price or leave them to be calculated at time of purchase. Resident companies Arts Commons Presents, One Yellow Rabbit, and Downstage all have their fees rolled into the ticket price. Many touring artists and organizations renting our space choose to have the fees calculated at checkout.

I selected "Best Available" when I purchased my tickets, but when I got to the performance, there were much better seats open. Why wasn’t I offered better seats?

When you select “Purchase Best Available Seating,” you are asked to select a price level within to find the best seats available. Only seats available at that price level will be searched. If you wish to see what seats are available elsewhere, select a section and it will show you which are available. However, on the night of the show, it is true that sometimes it looks as though some seats are empty and look available. These seats may be at a different price level than you chose, belong to people who have paid for their tickets but were unable to attend at the last minute, may appear to be better but could have identified sightline issues, or be holds for the visiting artists that we are required to set aside for them. Our ticketing services staff can always help you select an appropriate seat for your needs – please call our box office at 403-294-9494.

I am not average height. How can I choose a seat that is the best fit for me?

When we replaced the seats in the Jack Singer Concert Hall in 2018, we maximized the 35 year old space to provide more comfort (wider seats overall) while ensuring we didn’t lose capacity and adhered to current building code regulations. On the orchestra level, the space between rows is uniform and any differences in seat height or width are marginal. In the upper levels (mezzanine, dress circle, upper circle, balcony) there is some difference in heights for seats and seat backs, depending on the acoustic needs, and the slope and infrastructure with which we were able to install the seats. In these sections, the rows closest to the front railing/stage have the narrowest passageways and few of those narrower rows have cup holders, as per building and fire codes. Cup holders are not available on the aisle seats, as there is nowhere to mount them. Should you have special seating requirements, please contact our box office at 403-294-9494.

Still have questions? Give us a call at 403-294-9494.

Get the Inside Scoop

Sign up for Spotlight, our monthly newsletter, and you'll be among the first to learn about the latest performances, events, and updates at Arts Commons - plus you'll get neat behind-the-scenes looks at how, and who, makes it all happen. We're biased, but we think it's pretty cool.

Join Our Mailing List