Director - Facility Operations

We are seeking an enthusiastic and experienced team player to fill the full-time position of Director, Facility Operations. The Director, Facility Operations is responsible ensuring the safe, efficient and effective operations and maintenance of the building and all its respective spaces and theatres, and ensuring that the building is operating at top efficiency. Other operations that fall under the general maintenance and operations umbrella include cleaning, non-theatrical electrical, HVAC, plumbing, grounds, boilers and emergency systems.   The position also is responsible for the planning, administration and management of all capital projects. Reporting to the President & CEO, the Director, Facility Operations provides leadership and support to both staff and management teams, and is a key member of Arts Commons’ Leadership Team.

About Arts Commons:

Arts Commons is a key contributor to the social, economic, cultural and intellectual life and well-being of the citizens of Calgary and are one of Canada’s largest and most vibrant arts centres. Located in the heart of Calgary’s Cultural District in the downtown core, the centre occupies a full city block and is home to five theatres and the world-class Jack Singer Concert Hall.  

Each year, the centre hosts over 1,800 performances and events, including live theatre, concerts, dance productions, readings, public forums, art exhibits, and much more. The resident companies of Arts Commons including Alberta Theatre Projects, Arts Commons Presents, Calgary International Children’s Festival, the Calgary Philharmonic Orchestra, Downstage, One Yellow Rabbit, and Theatre Calgary create, perform, and present a wide range of award-winning and highly acclaimed theatre and concerts each season.   Arts Commons also houses rehearsal spaces, a costume and set construction shop, administrative offices, meeting rooms, a café, and the centralized Arts Commons Box Office.

Key accountabilities:

1. Manage all aspects of facility maintenance and operations 
  • Manage the Operations team:  engineering, maintenance, IT infrastructure and production maintenance departments.
  • In consultation with the Production, Security, Maintenance and Engineering teams and with outside professionals, ensure Arts Commons operates in a safe and responsible manner and in accordance with municipal, provincial and federal guidelines and laws, and meets all applicable building, fire and safety codes; and also ensure that all required licenses and permits are obtained.
  • Prepare and be accountable to all facility departmental business plans and budgets, and work proactively to ensure all departmental goals are achieved on time and within budget.
    • Determine short, medium and long term goals for maintenance and repairs, and ensure that work is completed in a timely, proactive and cost effective manner.
2Management and oversight of all Capital Projects; ensuring they are executed on time, on budget and within said specifications
  • After consultation with the President & CEO, CFO and the Director, Development and External Relations, prioritize and submit (annually or as needed) a list of Capital Projects for review and approval by the Building Committee.
  • Manage all aspects of planning, budgeting and execution of all Capital Projects, ensuring completion of projects on quality, time and budget.
  • Establish and maintain good working relationships with vendors and contractors.
  • Participate in the negotiation of all service or capital project contracts for the facility.
3.  Oversee the Asset Management Plan, the Capital Reserve Fund, and the maintenance of the database that houses Arts Commons’ maintenance and capital plans
  • Ensure that the Asset Management Plan is maintained, updated and utilized in the development and execution of Capital Projects.
  • Ensure our facility assets are appropriately logged into our asset planning software (Ameresco) is fully utilized in both daily operations and Capital Budget planning.
  • Monitor revenues earned through the collection of the Capital Replacement Fund fee on an annual basis restricting $100K per year to deal with emergency capital needs and allocating the remainder of the earned funds to Capital Projects which have government grant funding.
4Develop and maintain strong, collaborative relationships with internal and external stakeholders
  • Collaborate with the City of Calgary and Calgary Parking Authority as required, developing strong relationships and effective communication around all maintenance and other project work required as per the Facility Condition Assessment.
  • Liaise with the City of Calgary on shared opportunities and responsibilities.
  • Participate in national and international organizations that can provide, directly or indirectly, a benefit to Arts Commons


Applicants should have a degree or related qualifications in areas such as project management, facilities management, facilities engineering, business management and/or construction management, and a minimum 7 years’ experience in a facility or operations management role in a multi-venue or multi-use environment. PMP certification would be an asset.

Other desired skills and qualifications include: Strong working knowledge in the operations of a physical plant, engineering and maintenance services.
    • Strong budgeting and project management skills, and an ability to think quickly, solve problems, negotiate complex agreements and operate with the utmost integrity.
    • A strong knowledge of the software programs currently used by Arts Commons, including AutoCAD and Excel.  Knowledge of Ameresco (facility management and capital planning software) is an asset.

      • Strong interpersonal skills including teamwork, flexibility, problem solving and conflict resolution to be able to provide leadership to diverse teams and to work with multiple tenants, partners, internal and external customers, often in stressful and challenging situations.

      • Ability to break down barriers and to understand the impacts of our work on others.

      • Strong strategic management skills with the goal to achieve synergies and strategic integration to create sustainable competitiveness through the various functions and departments

This position has a 40-hour work-week, with occasional evening and weekend work required. A competitive compensation package, including extended health benefits, is offered.

To apply, please forward your resume in confidence to:

Tony Harvie

c/o Arts Commons

205 - 8th Ave SE Calgary, Alberta   T2G 0K9 


Start date: February 12, 2018

We will be contacting applicants and scheduling interviews on an ongoing basis. Posting will close once we find a suitable candidate.

Please state the position you are applying for. No phone calls please. We thank all interested applicants in advance, but will only be contacting those selected for an interview.


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